Today we were named a Spring 2012 Recognized Innovator finalist by the Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations. It was announced at the group’s the Technology Services World Best Practices conference today in Santa Clara, California. As the guy responsible for making sure the “voice of the customer” [...]
Most company executives and Board members hate losing money. And love recurring revenue. They tend to ask big questions, but can be surprised by the answers. How do you reply to these three questions? 1. Who “owns” renewal rates? If your company is like most, no one. It’s a rare company that has an executive [...]
It’s hard to believe that almost a year ago this week ServiceSource became a publicly traded company (March 24th, 2011). Our journey did not end with the IPO – in fact, we continued to demonstrate strong financial results each subsequent quarter, which is a true testament to the drive and passion of the people that [...]
This month, ServiceSource announced the addition of a new Senior Vice President of Product Management, Barbry McGann, based in San Francisco. Barbry joins the company from C3, Tom Siebel’s start-up software company specializing in energy and emissions management, and is the latest addition to industry experts to join the company. We sat down with Barbry [...]
Today ServiceSource announced its expanded investment in Denver with the opening of a new office downtown! We are one of the fastest growing companies in Colorado and our success has come from hiring the best and brightest candidates. ServiceSource first started operations in Denver in 2006 with 20 employees, and, in the past six years, [...]
It’s official! 2011 was a banner year for ServiceSource. Yesterday we announced Q42011 results – it was our single best quarter and the best year in the history of the company. Our fourth quarter was an excellent way to finish our first year as a public company and proves that Service Revenue Management (SRM) is [...]
The Power of Renewal is a one-of-a-kind destination where service industry and customer success executives can network and share insights on strategies to increase maintenance, support and subscription revenue streams. Tangentially, when we are successful in focusing and better serving the customers we already have, we drive higher long term value and loyalty. You’ll see that we’ve created three categories: Renewals Insights, Technology and Customer Success.
In the Renewals Insights section, we will share over a decade of experience and data we’ve amassed in working with technology OEMs to optimize their renewals ecosystem and recurring revenue. Within the Technology category, our growing team of engineers will reveal new thinking on how to leverage the latest and greatest collaborative cloud technologies to help automate the renewals ecosystem. Finally, in the Customer Success section, we will converse with you about how our brand-name customers have worked with us to literally change the fortunes of their business—adding 15 to 44 percentage points to their contract renewal rates and new-found millions to the bottom line. We look forward to chatting with you!
How Can You Optimize Your Recurring Revenue From Maintenance, Support and Subscription Contracts?
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Aberdeen Group Survey: Renewals State of the Market
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